Refund & Cancellation Policy

Cancellation by the client

• Cancellation before material procurement or engineer dispatch: advance refunded after deducting survey and administrative costs
• Cancellation after procurement: material cost, restocking and logistics charges are deducted
• Cancellation after work has started: charges apply for the completed portion plus mobilisation cost
• Scheduled visits cancelled with less than 24 hours' notice may be billed as a visit charge

Supplied material

Sealed, unused material may be returned within 7 days of delivery subject to OEM return policy and a restocking charge. Installed, configured or customised material is not returnable.

Defective material is handled under OEM warranty through replacement, not cash refund.

AMC and maintenance contracts

Annual contracts may be terminated with 30 days' written notice. Refund is calculated on a pro-rata basis for unused months, after deducting the value of visits and services already delivered.

Refund processing

Approved refunds are processed to the original payment source within 15 working days of approval. Refunds are not issued in cash.

Cancellation by DSR Telecom

If a project cannot proceed due to site unsuitability, safety risk or non-availability of material, we notify you promptly and refund any advance for undelivered work in full.