Privacy Policy

Information we collect

DSR Telecom collects only the information required to respond to your enquiry and deliver our services.

• Contact details you submit — name, phone number, email address and company name
• Service requirement details and messages you send through our forms or WhatsApp
• Site information shared with us for surveys, installations and maintenance
• Basic technical data such as browser type and pages visited, used only for site improvement

How we use your information

Your information is used strictly for legitimate business purposes.

• Responding to enquiries and preparing quotations
• Scheduling site surveys, installations and maintenance visits
• Sending service reports, invoices and contract-related communication
• Improving our service quality and website experience

What we never do

• We do not sell, rent or trade your personal data to any third party
• We do not send unsolicited marketing messages without your consent
• We do not retain CCTV footage, system data or client credentials after project handover

Data sharing

Information may be shared only with our own engineers assigned to your project, and with vendors or OEMs strictly where required to deliver warranty or supply obligations. All such parties are bound by confidentiality obligations.

We may disclose information where required by law, regulation or a valid legal request.

Data security & retention

Enquiry and client records are stored on secured, access-controlled systems. Access is restricted to authorised staff on a need-to-know basis.

Records are retained only as long as required for service delivery, warranty, and statutory or tax obligations.

Your rights

You may request access to, correction of, or deletion of your personal data at any time by writing to hello@dsrtelecom.com. We respond to verified requests within 30 days.

Cookies

Our website uses only essential cookies required for the site to function and basic anonymous analytics. No advertising or third-party tracking cookies are used.

Contact

For any privacy question, write to hello@dsrtelecom.com or call +91 88891 22288. DSR Telecom, Bhopal, Madhya Pradesh, India.